Privacy policy

THE CAPITAL DISTILLERY PTY LTD PRIVACY POLICY

INTRODUCTION

The Capital Distillery Pty Ltd (The Capital Distillery) is committed to respecting the privacy of your personal information. This Privacy Policy explains how we deal with your personal information that we collect, use, disclose or process.
We will update this Privacy Policy from time to time when we change how we deal with personal information. We will post any changes to the Privacy Policy on our website, and will endeavour to notify you when this occurs.
In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain collection of personal information. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Privacy Policy and those other specific and additional provisions, the specific and additional provisions will prevail.

Definition of personal information

Throughout this Privacy Policy, we use the term ‘personal information’ to refer to information relating to an identified or identifiable natural person, including information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. For example, your full name, date of birth, address, mobile telephone number, email address and credit card details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences.

Problems, complaints or queries

If you have any questions about our Privacy Policy, or any problems or complaints about how we have collected, used, stored, handled, disclosed and/or processed your personal information, please contact our privacy officer via one of the following channels:

Mail: Privacy Officer

The Capital Distillery Pty Ltd, Unit 34 Sildale Park, Conveyor street, Silvertondale, Pretoria 0184

Email: thecapitalgin@gmail.com

Please allow 30 days for this request to be processed. On receipt of your query, problem or complaint a review will be conducted and findings will be communicated to you where required. If you do not receive a satisfactory response to your query, problem or complaint within 30 days, you may refer your query, problem or complaint to the Office of the INFORMATION REGULATOR (SOUTH AFRICA) via the contact details listed at Home l InfoRegSA (justice.gov.za), or, for individuals in the EU, to the data protection supervisory authority in your country.

Lawful basis of processing

The Capital Distillery will only collect, monitor, use, disclose, or process any personal information about you with your consent (which we endeavour to obtain at the same time as collecting your personal information) or if it is otherwise lawful to do so. The only personal information collected by us is what has been provided to or collected by us in accordance with this Privacy Policy or has been provided to us lawfully by third parties. We will generally deal with your personal information for the primary purposes set out in this Privacy Policy.

The Capital Distillery also reserves the right to use, disclose or otherwise process any personal information to satisfy any law, regulation or legal request, or in relation to Flowstone Distillery other legitimate interests such as where that personal information is relevant to legal action relating to The Capital Distillery).

Collection channels

We (or our subcontractors) collect and combine personal information in a number of ways through the following channels (each, a Collection Channel):
our online properties (here and after, each a “Website”), including:
our websites, including but not limited to https://thecapitaldistillery.co.za/;
any related The Capital Distillery website, social media page, internal website, intranet and any The Capital Distillery mobile or tablet applications;
our service providers acting on behalf of us (including but not limited to Eventbrite and Possible), or other legitimate third party sources;
physical and other ad-hoc channels of collecting personal information in relation to events and the The Capital Distillery distilleries (such as through paper forms or tablets); and
any other means through which an individual provides personal information to The Capital Distillery, including either physically or electronically.

Active Information Collection

Personal information may be collected and combined via our Collection Channels if you:
you purchase products either as a “guest” or a “member” through a Collection Channel, or create an account with The Capital Distillery through a Collection Channel;
subscribe to any newsletters, updates, alerts or news and media releases, or request launch or event information or information about our products or services or other information services as well as third party products or services;
have previously provided us with personal information prior to this Privacy Policy coming into effect, either directly from you personally or via a third party;
complete and submit any forms or surveys provided to The Capital Distillery, either physically or electronically;
conspicuously publish or provide on request your personal information to The Capital Distillery;
contact us or our clients directly in person or via any medium including mail, telephone, social media and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) including via the contact details listed on a Website;
participate in any events, offers, promotions, competitions or marketing activities;
interact with a Website for a specific purpose; or
interact with or browse a Website generally.
We also collect your information through other legitimate third party sources including list brokers, social media organisations, and other data providers or organisations that share data in circumstances where it is lawful and/or you have given permission for them to do so.
We may collect personal information from you in a passive manner including through the use of cookies and other tracking tools such as internet tags, tracking pixels, web beacons and unique device identifiers. For further information about the use of passive personal information collection, see paragraph 35 below.

SCOPE OF COLLECTED DATA

We may collect personal information including:
your full name, contact details (such as your email address, phone number, and contact preferences), location, and passwords you create for the The Capital Distillery website;
information about your preferences, interests, opinions, feedback and experiences with our products or services. This information is collected in order to tailor our communications to you and continuously improve our products and services;
financial details, if you have provided them to us, such as your bank account, credit card, or other online payment system details (where you purchase any products or services from us);
When you visit the The Capital Distillery website, we may also collect personal information about you in the following general categories:
usage and preference information: we collect information about how you interact with the The Capital Distillery website, including the pages you visit, your preferences and settings that you choose. We may do this through the use of cookies and other similar technologies that uniquely identify you;
device information: we may collect information about your mobile device such as the hardware model, operating system, preferred language, unique device identifier and mobile network; and

other information: we may also collect and log information such as your IP address, access dates and times, browser type and pages visited when you interact with a website.

any other personal information you provide directly to us. Where you provide us with unsolicited personal information, we will retain this information where it falls within our primary purposes for collection of personal information (as stated in this Privacy Policy).
any other personal information requested or required by a Collection Channel.

Sensitive Information

We do not seek to collect sensitive information (or “special categories” of information under the GDPR).
If we do collect sensitive information, we will only do so with your consent and where you provide it to us directly. Where you provide us with any sensitive information (including, but not limited to, information about your sexual orientation, religious beliefs, medical and/or criminal history), we will only use this information for the purposes stated at the time of collection and will only share this information with our trusted third parties in the manner stated in this Privacy Policy.

Consequences of not providing personal information

If you don’t provide us with personal information, we may be unable to provide you with our goods and services or other content, information, upcoming opportunity, promotion, event or product information.

WHY DO WE COLLECT PERSONAL DATA?

Personal information that The Capital Distillery collects will be used for the following primary purposes:

Special offers, marketing and advertising

where you have provided your separate consent, to provide you with early access to new releases, exclusive events, special offers, newsletters, events and promotions either of The Capital Distillery or its trusted partners, and to otherwise market to you (with direct marketing materials), via any medium including mail, telephone, commercial electronic messages (such as SMS, MMS, instant messaging, email, social media, mobile applications), or any other form of electronic, emerging, digital or conventional communications channel.;
to provide you with relevant advertising;

Managing our relationship

to carry out any purchases you make and otherwise manage our commercial and trading relationship with you including identifying you in our system and contacting you, invoicing you correctly, sending you our products and to address your expectations of us in respect of how we conduct our business;
to ensure that your personal information remains up-to-date and complete;
to provide you with information about your The Capital Distillery account, customer account, transactions, content, services and products;
to fulfil obligations in respect of any contract between you and The Capital Distillery; to render services related to our The Capital Distillery and customers (such as after sales services and enquiries); to facilitate payments from you;
to contact you, including sending you any technical, administrative or legal notices relevant to The Capital Distillery or the The Capital Distillery Websites and social media pages;
to otherwise maintain our relationship with you;

The Capital Distillery’s Website

to maintain the functionality of the The Capital Distillery website, including the provision of information to you relating to the content available on the website; to improve the website and system administration;

Improving our offerings

to better understand and meet your needs and interests, to enable us to improve the nature of the goods and services we provide and to more accurately market our goods and services, and research our customers;
to obtain opinions or comments about products and/or services and to conduct other research and development;
to record statistical or de-identified data for analysis including marketing analysis;
to conduct market research including identifying likeminded individuals;

Miscellaneous

to share personal information with our group companies and their related bodies corporate and agents, and other trusted third parties in the manner described in this Privacy Policy;
any other purpose as may be deemed reasonably necessary by The Capital Distillery in the circumstances;
as needed to satisfy any law, regulation or legal request, to protect the rights or property of The Capital Distillery, any member of the The Capital Distillery group, or any member of the public, to protect the integrity of the The Capital Distillery website, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Contact by The Capital Distillery

The Capital Distillery does not send advertising or marketing information without obtaining prior consent, for example the consent contained within this Privacy Policy. If you receive communications from The Capital Distillery which you do not wish to receive, you may remove your name from the database either by using the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting The Capital Distillery Privacy Officer as described above. Please allow 30 days for this request to be processed.
Despite removing your name from the database from receiving future advertising and marketing information, The Capital Distillery may send you non-commercial “Administrative Emails”. Administrative Emails relate to a The Capital Distillery user account and may include administrative and transaction confirmations, requests and inquiries or information about a particular The Capital Distillery user account. If you do not wish to receive such communications from The Capital Distillery, you may remove your name from the database by contacting The Capitale Distillery Privacy Officer. Please allow 30 days for this request to be processed.

Automated decision-making

The Capital Distillery does not make decisions that produce significant effects on you which are solely based on automated decision making.

DURATION OF MAINTAINING PERSONAL INFORMATION

Security

The Capital Distillery takes appropriate security measures to keep personal information secure and to prevent unauthorised access, disclosure, modification or destruction of personal information. The Capital Distillery, its employees and its subcontractors are obliged to respect the confidentiality of any personal information held by The Capital Distillery.
The Capital Distillery also takes reasonable steps to keep personal information accurate, up to date, complete and relevant. The Capital Distillery takes reasonable steps to ensure only those necessary have access to your personal information. Personal information is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by our selected data storage providers. In some cases these facilities may be overseas, as described above. The Capital Distillery retains your information only for as long as necessary for the purposes listed in this Privacy Policy.

YOUR PRIVACY RIGHTS

You have a number of rights under the Protecion of Personal Information Act (POPI). These include:
(access) to request access to your personal information from us, in a commonly used electronic format. On a case by case basis, The Capital Distillery may determine that it is not legally required to give an individual access to personal information, in which case The Capital Distillery will provide you with a written notice of its refusal to provide access;
(correction) to request that we correct your personal information;
(withdrawing consent) to withdraw your consent for us to use your personal information. Please note that you can also opt-out of online marketing communications at any time by using the unsubscribe feature in each electronic commercial message;
(transparency) to be informed generally about the collection and use of your personal data, including where we intend to further process your personal data for additional purposes other than as discussed above; and
(complaint) to complain about a breach of the POPI Principles.
(deletion) you may also request that we delete your personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in The Capital Distillery and its service providers or partners being unable to facilitate or provide you with information about certain transactions (including the uploading, access to, and receipt of content on a Website), other product content, or services information, upcoming promotion, competition or event information, and/or provide certain content, goods or services. Unless required by applicable law, we are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.
To exercise these rights, please contact us at the contact details listed at the beginning of this Privacy Policy. Please allow for a reasonable amount of time for us to process your request, which will generally be up to 30 days.

ADDITIONAL PRIVACY STATEMENTS

Anonymity and Pseudonymity

Where practicable, The Capital Distillery will allow you to deal with us on an anonymous or pseudonymous basis. If this is practicable, our collection channels will only seek information in this way. However, where it is not practicable for the purposes for which information is collected, we will seek the personal information identified above. It will not be practicable to deal with you on an anonymous or pseudonymous basis when we wish to send you direct marketing materials or need to provide you with goods or services requested by you.

Sale of the company

If The Capital Distillery merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.

Children

The collection of personal information is neither intended for, nor directed to, persons who are under the age of eighteen (18) years old. Personal information will not be knowingly collected about any person who is known by The Capital Distillery to be under the age of eighteen (18).

Passive Information Collection

As with many commercial websites (and mobile and tablet applications), we may also collect information which tells us about visitors to our websites. For example, we may collect information about the date, time and duration of visits and which pages of a website are most commonly accessed. This information is generally not linked to the identity of visitors, except where a website is accessed via links in an email we have sent or where we are able to uniquely identify the device or user accessing a website. By accessing a website via links in an email we have sent and/or by accessing a website generally including when you are logged into an account, you consent to the collection of such information where it is personal information.
As you navigate through our websites, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as Unique Device Identifiers (UDI), cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). In certain circumstances, this information may be considered anonymous information or personal information under the POPI Act, dependent on the device used and the method by which an individual connects to the Internet. Your Internet browser automatically transmits to the website you are browsing some of this anonymous information or personal information, such as the URL of the website you just came from, the Internet Protocol (IP) address, the UDI (if applicable) and the browser version your device is currently using. Our websites may also collect anonymous information or personal information from your device through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of a website might not work without cookies and this may limit the services provided by a website. Cookies and other technical methods may involve the transmission of information either directly to us or to another party authorised by us to collect information on our behalf.
Our websites may use and combine such passively collected anonymous information or personal information and/or information from various third party sources, including as described above, and may combine this anonymous information or personal information with other personal information collected from you to provide better service to website visitors and users, customise a website based on your preferences, compile and analyse statistics and trends, provide you with relevant advertising when you visit a website or a third party website, and otherwise administer and improve a website for your use. We may combine your visitor session information or other information collected through tracking technologies with personally identifiable information from time to time in order to understand and measure your online experiences and to determine what products, promotions and services are likely to be of interest to you. By accessing a website, you consent to information about you being collected, compiled and used in this way.
For more information about cookies and how you can opt out, you can visit https://popia.co.za/.

The Capital Distillery and other websites

Our websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. The Capital Distillery is not responsible, nor does it accept any liability, for the conduct of companies linked to our websites.

User submissions

The Capital Distillery may provide areas on a Website or associated social media accounts where you can upload user-generated content, post or provide information about yourself, communicate with other users, provide reviews for content, products and/or services or interact with or vote on particular content. This information may be shared with others and may be publicly posted on our Websites, including without limitation, other social media platforms and other public forums in which you choose to participate. This information may become publicly available and may be read, collected and used by others outside of our Websites. The Capital Distillery is not responsible for the conduct of others who may read, collect and use this information.

Cookie Policy for The Capital Distillery

This is the Cookie Policy for The Capital Distillery, accessible from https://thecapitaldistillery.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies, please read "What Are Cookies". Information regarding cookies from this Cookies Policy are from the Privacy Policy Generator.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

By visiting this link: https://thecapitaldistillery.com/pages/cookie-policy